Many Small Businesses have a good handle on their day to day IT needs.  They know how to create new users, they can troubleshoot and resolve printer issues, they can install new software.  However, regular maintenance usually is neglected, updates don't get installed, failures are rarely fixed if it doesn't disrupt the day to day operation.  This can lead to poor hardware performance and usually means there is a bloated IT infrastructure to compensate.

Many Small Businesses rely on the zeal of the business owner for their IT solutions.  This fits the need of many businesses, however today we seem to be in a bit of a bind.  The complexity and amount of solutions out there is staggering.  A Small Business has near limitless options for their solutions, but which one is best?  Research, making a decision, implementation, and administration all take vital time away from the business owner and employees from one of the primary functions of most businesses, making money.  A business just doesn't have time for most of this.  So what are you supposed to do?